Russell Working over @ Ragan.com shares his techniques before responding to those snarky emails.
Instead of a scorched earth policy, try these tips to avoid a "reply-all firefight":
Conventional wisdom holds "do not argue with an idiot, people watching [reading] may not be able to tell the difference." Sound advice for limiting a CLM (career limiting move) via email.
Have a great day
Dr. Daniels is focused on Aerospace & Defense, technology management and systems engineering.